1. Definitions
- Service: the Advantz Agent platform, available at app.advantz.cloud, with its AI agents for WhatsApp, CRM, analytics, broadcasts and integrations, and the website advantz.cloud.
- Advantz, we, us: Advantz Innovations LLC, EIN 32-0801558, a limited liability company incorporated in New Mexico, United States.
- Customer, you: the person or company that creates an account and subscribes to the Service.
- Users: the members of your team to whom you give access to your account.
- Message: each message your agent sends to a contact via WhatsApp. Messages you receive do not count.
- Broadcast: a campaign sent to several contacts at once using a template approved by Meta.
- Plan: the subscription option you choose, with its monthly price and its number of included messages.
2. Account and eligibility
The Service is intended for businesses. To subscribe, you must be at least 18 years old and have the authority to bind the company on whose behalf you act. You must provide accurate information and keep it up to date.
You are responsible for everything that happens in your account and for your users' credentials. Notify us immediately if you suspect unauthorized access.
To connect your WhatsApp number you need a WhatsApp Business account and must accept Meta's policies for the WhatsApp Business Platform. If Meta restricts or shuts down your number for violating them, Advantz cannot restore it.
3. Free trial
You can try the Service for 7 days, with 150 messages included and assisted onboarding. The trial does not result in any charge. When it ends, your account moves to the plan you choose or remains suspended until you choose one; your data is retained as described in the privacy policy.
One trial per business. Advantz may cancel a trial that is used abusively or in breach of these terms.
4. Plans and usage-based billing
Available plans: Inicial (US$97 per month, 3,000 messages), Pro (US$167 per month, 6,000 messages), Escala (US$247 per month, 10,000 messages). All of them include unlimited users, sales and support agents, CRM and an analytics dashboard. Prices are in US dollars and do not include any taxes that apply in your country.
Each message your agent sends uses one of the messages included in your plan, with the WhatsApp fee already included. If you run out of messages for the month, you can buy packs of 1,000 messages for US$29; unused messages do not roll over to the following month.
Broadcasts are billed separately, at the cost Meta sets for each recipient's country, with no markup from Advantz. Advantz shows you the estimated cost before you send each campaign.
Advantz may change prices by giving you at least 30 days' notice; the change applies from your next renewal.
5. Billing and renewal
You subscribe to the Service online: you create your account at app.advantz.cloud, choose a plan and register your payment method; there are no minimum-term contracts. Payments are processed by Stripe or dLocal, depending on the payment method and the country you pay from, and we never store your full card details.
The plan is charged monthly in advance and renews automatically until you cancel it. Packs and broadcasts are charged at the time of purchase or sending.
If a payment fails, we retry it for 7 days and notify you by email; if it is not resolved, the Service is suspended until payment is completed. You will receive an invoice for each charge at your account email.
6. Plan changes and cancellation
You can upgrade your plan at any time; the change takes effect immediately and you are charged the difference prorated for the time remaining in the period. Downgrading or cancelling takes effect at the end of the period already paid; until that date you keep full access.
You can cancel from the dashboard or by writing to info@advantz.cloud. Charges already made are not refunded upon cancellation, except as provided in the refund policy.
7. Acceptable use
By using the Service you agree to:
- Comply with WhatsApp Business and Meta policies, and with the data protection and commercial communications laws of your contacts' countries.
- Message only contacts who have agreed to receive messages from your business (opt-in) and honor their opt-out requests.
- Not send spam or misleading, illegal or offensive content, nor offer products or services prohibited by Meta (for example, weapons, drugs, unauthorized gambling, fraudulent investment schemes).
- Not impersonate other people or brands, nor present the agent as a human when the law requires disclosing that it is automated.
- Not attempt to access other people's accounts, interfere with the Service, extract its code or resell it without authorization.
Advantz may suspend or close an account that breaches this section, with notice unless the risk requires immediate action. If Meta restricts your number because of your use, messages and broadcasts already charged are not refunded.
8. Your data and your customers' data
Your account data and your customers' conversations belong to you. Advantz processes them as a data processor, solely to provide the Service to you and in accordance with the privacy policy. You are responsible for having the legal basis to process your customers' data and for the instructions you give your agents.
You can export your conversations and your CRM from the dashboard at any time, and for 30 days after cancelling.
9. Intellectual property
The Service, its software, its trademarks and its content belong to Advantz or its licensors. We grant you a limited, non-exclusive, non-transferable license to use it while your account is active. Nothing in these terms transfers ownership of the Service to you.
The instructions, templates and conversations you create in your account are yours. You grant us permission to host and process them for the sole purpose of providing the Service to you.
10. Availability and support
We work to keep the Service continuously available, but we do not guarantee any specific service level. We depend on third-party providers (Meta, YCloud, the AI models, hosting) whose outages affect us; when they occur, we will report them in the dashboard or by email.
Support is provided via WhatsApp and email during Colombian business hours (Monday to Friday, 8:00 to 18:00 Bogotá time). The Pro and Escala plans receive priority support.
11. Limitation of liability
The Service is provided as is. The agents' responses are generated by artificial intelligence and may contain errors; you decide their instructions and review their conversations. Advantz is not responsible for the sales, appointments or results you obtain, nor for decisions you make based on what the agent says.
To the extent permitted by law, Advantz's total liability to you for any claim related to the Service is limited to the amount you paid in the 12 months preceding the event giving rise to the claim, and does not include indirect damages, lost profits or loss of data not caused by our fault.
12. Suspension and termination
Advantz may suspend the Service for non-payment, for breach of these terms or at the request of Meta or an authority. You may terminate the agreement by cancelling your plan. Upon termination, the sections that by their nature should remain in effect (data, intellectual property, liability, governing law) survive.
13. Changes to these terms
We may modify these terms. We will publish the new version with its date and, if the change is material, notify you by email at least 15 days before it takes effect. If you keep using the Service after that date, you accept the new terms; if you do not agree, you can cancel beforehand.
14. Governing law and jurisdiction
These terms are governed by the laws of the State of New Mexico, United States, where Advantz Innovations LLC is incorporated, without prejudice to the mandatory consumer protection and personal data protection rules of the customer's country. Before going to court, the parties will attempt to resolve any dispute in good faith for 30 days from written notice.
This English version is a translation; if it conflicts with the Spanish version, the Spanish version prevails.
15. Contact
- Advantz Innovations LLC · EIN 32-0801558 · a limited liability company incorporated in New Mexico, United States
- Address: 407 Lincoln Road #708, Miami Beach, FL 33139, United States
- Email: info@advantz.cloud
- Billing and administrative email: advantzllc@gmail.com
- WhatsApp: +1 786 796 1312
- Website: advantz.cloud